Launch your Helpr workspace

This guide walks a new support team through the first production-ready setup.

Setup checklist

1. Invite your agents and assign owner/admin roles.
2. Connect support@yourdomain.com as an inbound channel.
3. Publish five starter knowledge base articles.
4. Add the web widget to your product.
5. Review your SLA targets and escalation rules.

Recommended defaults

• Route billing questions to the admin queue.
• Mark password reset and outage reports as high priority.
• Require agents to review AI drafts before sending.
• Send unresolved tickets older than 24 hours to the escalation view.