Connect your support email

Forward your existing support address into Helpr so every request lands in one shared inbox.

Steps

1. Open Settings, then Channels.
2. Copy your Helpr forwarding address.
3. Add it as a forwarding destination in Google Workspace, Outlook, or your email host.
4. Send a test email and confirm it appears in the inbox.

Deliverability checks

• Keep SPF, DKIM, and DMARC valid for your domain.
• Avoid routing support mail through multiple forwarders.
• Add trusted sender rules if your helpdesk address receives automated alerts.