Improve AI draft quality

Helpr AI drafts work best when your knowledge base is current and specific.

Good source material

• Exact troubleshooting steps.
• Current billing and plan limits.
• Known error codes and their causes.
• Clear escalation instructions.

Guardrails

Agents should review every draft before sending. If the article context does not answer the customer, edit the draft to say the team will investigate and follow up.